Two Hills wishes to provide you with the best possible customer service at all times. We are a small team (and sometimes it’s just the one!) so we kindly ask for your patience when issues arise. If you have any questions at any stage of your purchase please let us know at firstname.lastname@example.org and we will do our best to accommodate you as quickly as possible.
Two Hills accept PayPal, Afterpay and credit card payments. All jewellery is priced in in Australian dollars and includes GST
All Two Hills items are hand made to order and will be dispatched 7 - 10 business days after receipt of payment. If you have a deadline, please contact us at email@example.com and we will endeavour to meet it. Occasionally an item will require extra time to complete and you will be contacted with an estimate of when you can expect your order to be dispatched. Two Hills offers no guarantees on delivery times
Within Australia: All items are shipped via Sendle, Australia's first carbon neutral delivery service. We offer this service free of charge to all Two Hills customers
Outside Australia: International orders are shipped via Sendles, Australia's first carbon neutral delivery service at a cost of AUD$20.00 (10 - 30 days). Please note that items shipped internationally may incur extra import or customs fees on receipt which are payable by the receiver. Please contact your local authority for more information
Refunds and Exchanges
It is the purchaser’s responsibility to inspect all items upon delivery. If you believe you’ve received a faulty item, please contact our studio directly at firstname.lastname@example.org and include a full description and photographs of the item within 7 days of receiving your purchase. If the item(s) is deemed to have a production fault, a repair or replacement will be issued.
Buyers are responsible for any shipping or handling fees of the return. Please carefully package the item, unworn and in its original packaging materials and return via registered post. Two Hills is not responsible for any loss or damage caused during the shipment of the return
All items will be reviewed and required action determined by the Two Hills studio
Jewellery items damaged due to general wear and tear, intentional or unintentional mistreatment, cannot be considered for replacement or refund. Two Hills does offer a repair service for a small fee, please contact our studio directly at email@example.com and include a full description and photographs of the item(s) and we will contact you with a quote
All information provided by you is strictly confidential. Personal information is used only to ensure the best possible shopping experience, it will not be shared, circulated or modified in any way without your prior consent.
By accessing, browsing or using this site, you acknowledge and agree to the terms and conditions, as well as any relevant disclaimers contained therein. Further, by continuing, you acknowledge that you have read, understood and accepted these Terms and Conditions. By purchasing a product from this website, you agree to be bound by these Terms and Conditions. Last updated September 2019