Due to the current COVID-19 restrictions some delays may occur, I thank you for your ongoing patience and support during this time. Free shipping within Australia on all orders over $150

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Two Hills wishes to provide you with the best possible customer service at all times. We are a small team (and sometimes it’s just the one!) so we kindly ask for your patience when issues arise. If you have any questions at any stage of your purchase please let us know at hello@twohills.com.au and we will do our best to accommodate you as quickly as possible.

Payment

 Two Hills accept PayPal, Afterpay and credit card payments. All jewellery is priced in in Australian dollars and includes GST

Shipping

 All Two Hills items are hand made to order and will be dispatched 7 - 10 business days after receipt of payment. If you have a deadline, please contact us at hello@twohills.com.au and we will endeavour to meet it. Occasionally an item will require extra time to complete and you will be contacted with an estimate of when you can expect your order to be dispatched. Two Hills offers no guarantees on delivery times

 Within Australia: All items are shipped via Sendle, Australia's first carbon neutral delivery service. We offer this service free of charge to all Two Hills customers

 Outside Australia: International orders are shipped via Sendles, Australia's first carbon neutral delivery service at a cost of AUD$20.00 (10 - 30 days).  Please note that items shipped internationally may incur extra import or customs fees on receipt which are payable by the receiver.  Please contact your local authority for more information 

Refunds and Exchanges

 It is the purchaser’s responsibility to inspect all items upon delivery. If you believe you’ve received a faulty item, please contact our studio directly at hello@twohills.com.au and include a full description and photographs of the item within 7 days of receiving your purchase. If the item(s) is deemed to have a production fault, a repair or replacement will be issued.

 Buyers are responsible for any shipping or handling fees of the return.  Please carefully package the item, unworn and in its original packaging materials and return via registered post. Two Hills is not responsible for any loss or damage caused during the shipment of the return

 All items will be reviewed and required action determined by the Two Hills studio

 Jewellery items damaged due to general wear and tear, intentional or unintentional mistreatment, cannot be considered for replacement or refund. Two Hills does offer a repair service for a small fee, please contact our studio directly at hello@twohills.com.au and include a full description and photographs of the item(s) and we will contact you with a quote 

Privacy

 All information provided by you is strictly confidential. Personal information is used only to ensure the best possible shopping experience, it will not be shared, circulated or modified in any way without your prior consent. 

Disclaimer

 We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy we will notify you here. Two Hills aims to provide the most accurate and up to date content on this website. Unfortunately, there may be occasional price changes, unavailable items, descriptive inaccuracies or other unintentional errors on our site. We reserve the right not to be liable for these errors or changes.

 By accessing, browsing or using this site, you acknowledge and agree to the terms and conditions, as well as any relevant disclaimers contained therein. Further, by continuing, you acknowledge that you have read, understood and accepted these Terms and Conditions. By purchasing a product from this website, you agree to be bound by these Terms and Conditions. Last updated September 2019